Brand on Demand is an expanded collection to shop when the core collection of merchandise doesn’t align with your event/project needs.

Brand on Demand merchandise is produced on demand as you order (not pre-decorated in our warehouse ready to ship).

Approved logos in logo locker allow you to customize with your unique logo.

• Minimum quantities are required for most items.
• Production time varies by item. Typical lead time is approximately 10-15 business days after the order is placed.
• Items backordered with Staples’ suppliers may affect production times.
• Virtual preview provided upon checkout.
• By continuing checkout, you confirm your approval of the virtual preview of the item.
• Once produced, items will ship directly from Staples’ supplier partner.
• Please allow approximately 3-5 business days for transit.
• Items will be non-returnable and non-refundable, except in cases where the order is produced incorrectly, or the item is defective.
• Items that meet the requirement for a refund must be addressed with Staples within 30 days.

Custom/Special Order is a solution when In Stock, Decorate on Demand or Brand on Demand doesn’t align with your event/project needs.

We have partnerships with hundreds of vendors, making it easy to find and customize the perfect product for almost any need. Let's create something together!

• Minimum quantities are required for most items.
• Production time varies by item. Typical lead time is approximately 10-15 business days after proof is approved and the order is placed with the vendor.
• Items backordered with Staples’ suppliers may affect production times.
• Electronic proof provided prior to production.
• Once produced, items will ship directly from Staples’ supplier partner.
• Please allow approximately 3-5 business days for transit.
• Items will be non-returnable and non-refundable, except in cases where the order is produced incorrectly, or the item is defective.
• Items that meet the requirement for a refund must be addressed with Staples within 30 days.

Decorate on Demand is a curated core collection of merchandise identified by Quest marketing to best represent the Quest brand and aligns with the organization’s commonly purchased products and categories.

Decorate on Demand merchandise is produced on demand as you order (not pre-decorated in our warehouse ready to ship).

• Minimum quantities are required for most items.
• Some apparel items (noted per item) may qualify for a discount if ordered in bulk.
• Production time is approximately 5-7 business days after the order is placed.
• Items backordered with Staples’ suppliers may affect production times.
• Once produced, items will ship directly from Staples’ supplier partner.
• Please allow approximately 3-5 business days for transit.
• Items will be non-returnable and non-refundable, except in cases where the order is produced incorrectly, or the item is defective.
• Items that meet the requirement for a refund must be addressed with Staples within 30 days.

In-stock is a curated core collection of merchandise identified by Quest marketing to best represent Quest brand and aligns with the organization’s commonly purchased products and categories.

In-Stock merchandise is pre-decorated and ready to ship as ordered.

• Minimum quantity is one piece.
• Current inventory and replenishment order dates are visible per item.
• Typically ships within 48 hours of receiving your order notification (unless on backorder).